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Shipping and Returns

Shipping

We are NOW taking orders for Fall 2017 plant items. Spring Shipping begins in late January and continues through May.

Hardiness Zone Map

New USDA Plant Hardiness Zone Map
The USDA Plant Hardiness Zone Map is the standard by which gardeners and growers can determine which plants are most likely to thrive at a location. The map is based on the average annual minimum winter temperature, divided into 10-degree F zones.

See the Detailed State Map here

Using the Zone Map
Plant hardiness is very important to growing success. Check the map to determine which hardiness zone you live in and use that number as a reference when choosing plants. You will find zone designations with each plant description. A variety marked ZONES 3-8 should grow and thrive in zones 3, 4, 5, 6, 7 and 8.

All fall shipped products will begin shipping in early September and continue through fall in all United States Hardiness Zones.
Please note: We will ship nursery stock when you want it, as long as the product is “in season.” We do not ship to Canada, Hawaii, or outside the contiguous United States.

SHIPPING: DeGroot will choose the most efficient and economical carrier for shipping plant material. Customer shipping request for specific carriers will be honored. In all cases the customer is responsible for the product after it is delivered to the carrier. DeGroot will not be liable to the customer for delivery delays arising from conditions beyond our control.

Claims and Liability

CLAIMS: All product must be unpacked immediately upon arrival. Inspection should be made with delivery driver present. Should any product be delivered in damaged condition, immediately file a claim with the delivery carrier and notify DeGroot.

Do not throw away any product that has been reported damaged as a disposition authorization must come from DeGroot. Claims or shortages must be reported within 10 days after receipt of shipment. Protect from excessive heat or cold and keep away from moist or wet areas during storage.

LIABILITY: We warrant our product to be viable, healthy, and free from injurious insects and disease upon receipt. We give no warranty to viability of our product after 10 days of receipt. We do not guarantee survival of plants potted or planted in the Fall.

We accept no responsibility for the guarantee our customers give their customers. In no case will DeGroot be liable for any amount greater than the sum originally received for our product.